Privacy Policy

1. Introduction

Lucido LLC, doing business as Another Doctor ("we," "us," or "our") is committed to protecting your privacy and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our specialist connection service.

Company Information

Lucido LLC
7901 4th St N, Ste 300
St. Petersburg, FL 33702
United States

2. Information We Collect

Personal Information

• Contact information (name, email address)
• Payment information (processed securely through third-party providers)
• Communication preferences

Protected Health Information (PHI)

• Medical records and reports you upload
• Treatment history and medical summaries
• Diagnostic information and test results
• Healthcare provider information

3. How We Use Your Information

We use your information solely to provide our specialist connection service:

• Create your Case Brief in plain English
• Identify and match you with relevant specialists
• Facilitate introductions between you and specialists
• Provide customer support and follow-up
• Process payments and maintain billing records

4. Data Deletion and Retention

What We Delete:

• All uploaded medical documents and reports
• Treatment history and diagnostic information
• Case Brief and clinical summaries
• Any health-related communications

What We Retain:

• Minimal billing information (required for tax compliance)
• Basic contact information (until you request deletion)
• Service delivery confirmations (anonymized)

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal or health information. We may share information only in these limited circumstances:

• With Specialists: We share relevant medical information with matched specialists to facilitate consultations
• Service Providers: Secure cloud storage, payment processors, and AI analysis services (all HIPAA-compliant)
• Legal Requirements: If required by law or to protect safety

6. Data Security

We implement industry-standard security measures:

• 256-bit encryption for all data transmission and storage
• HIPAA-compliant cloud infrastructure
• Multi-factor authentication for all system access
• Regular security audits and penetration testing
• Employee training on privacy and security protocols

7. Your Rights

Under GDPR and HIPAA, you have the right to:

• Access: Request copies of your personal and health information
• Correction: Request correction of inaccurate information
• Deletion: Request immediate deletion of your information at any time
• Portability: Receive your information in a portable format
• Restriction: Request limitations on processing
• Objection: Object to certain processing activities

8. International Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for international transfers.

9. Cookies and Tracking

Our website uses minimal, essential cookies for functionality. We do not use tracking cookies or third-party analytics that could identify you personally.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email and update the effective date. Your continued use of our services constitutes acceptance of the updated policy.

11. Contact Information

For privacy-related questions or to exercise your rights:

Email: privacy@another.doctor
Subject Line: Privacy Request

We will respond to all requests within 30 days.